When evaluating customer service tools for your online store, focus on these key factors:
- →Platform compatibility: Make sure the tool integrates with your selling platform (Shopify, Etsy, Amazon, etc.)
- →Pricing model: Consider whether the pricing scales with your business or has a flat fee
- →Real seller reviews: Read what other sellers in your niche say — not just overall ratings
- →Free trial: Always test before committing — most good tools offer a trial period